Every session is completely confidential. The coach creates a safe space for clients to make a big change necessary to lead a fulfilling life.
Session Cancellation / Postponement
You may cancel or change your coaching session up to 24 hours prior to that session’s start time. Please email firstname.lastname@example.org (or call the number given by your coach) and ensure you receive confirmation of your cancellation. Cancelling or postponing within 24 hours of your next session will result in you losing the cost and benefits of that session.
Note -the amount of time you are late will simply be deducted from the time you have. Repeated lateness cannot be tolerated.
Payment and Refunds
Payment must be received before any coaching or consultation can begin and there is no entitlement to any refund.
I’m Certificated Process Coach, not psychiatrist or medical professional. I’ve been trained to provide guidance and emotional support. I help clients reach their personal goals but I can’t diagnose or treat medical illness. Process Coaching is not psychotherapy or medical advice.
Remaining coaching sessions expire if unused after 120 days. This is entirely avoidable by promptly using your coaching sessions within the agreed time.
Our data is kept confidential at all times. Pure-ception business is based on protecting client confidentiality and managing sensitive personal information. Whether from an initial enquiry email, any phone calls, through to any contact you have with coach and support team, your privacy is our top priority.
No personal information that is provided to us will be shared with any third party and with minimal team members internally. We will send marketing emails to update you of relevant services you have shown interest in by subscribing to the newsletter and other marketing information provided by pure-ception. You reserve the right to unsubscribe at any time in any email sent. All information provided will only be used to contact you on occasion and possibly send you discounts, offers, tips, tools, useful information and related to your query with us.
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We record all communications with pure-ception through our CRM system Hubspot. We use Gmail, MailerLite and use as our secure payment system.
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