Policy Privacy and Refunds



Every session is completely confidential. The coach creates a safe space for clients to make a big change necessary to lead a fulfilling life.

Session Cancellation / Postponement

You may cancel or change your coaching session up to 24 hours prior to that session’s start time. Please email hello@pure-ception.com (or call the number given by your coach) and ensure you receive confirmation of your cancellation. Cancelling or postponing within 24 hours of your next session will result in you losing the cost and benefits of that session.


Note -the amount of time you are late will simply be deducted from the time you have. Repeated lateness cannot be tolerated.

Payment and Refunds

Payment must be received before any coaching or consultation can begin and there is no entitlement to any refund.

Legal Disclaimer

I’m Certificated Process Coach, not psychiatrist or medical professional. I’ve been trained to provide guidance and emotional support. I help clients reach their personal goals but I can’t diagnose or treat medical illness. Process Coaching is not psychotherapy or medical advice.


Remaining coaching sessions expire if unused after 120 days. This is entirely avoidable by promptly using your coaching sessions within the agreed time.

Privacy Policy

Our data is kept confidential at all times. Pure-ception business is based on protecting client confidentiality and managing sensitive personal information. Whether from an initial enquiry email, any phone calls, through to any contact you have with coach and support team, your privacy is our top priority.

No personal information that is provided to us will be shared with any third party and with minimal team members internally. We will send marketing emails to update you of relevant services you have shown interest in by subscribing to the newsletter and other marketing information provided by pure-ception. You reserve the right to unsubscribe at any time in any email sent. All information provided will only be used to contact you on occasion and possibly send you discounts, offers, tips, tools, useful information and related to your query with us.
As you browse pure-ception.com and other websites, online ad networks we work with may place anonymous cookies on your computer, and use similar technologies, in order to understand your interests based on your (anonymous) online activities, and thus to tailor more relevant ads to you. If you do not wish to receive such tailored advertising, you can visit this page to opt out of most companies that engage in such advertising. (This will not prevent you from seeing ads; the ads simply will not be delivered through these targeting methods.)

We record all communications with pure-ception through our CRM system Hubspot. We use Gmail, MailerLite and use as our secure payment system.

Cookies Policy

This site uses cookies — small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics.

As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

Copyright Notice

All original material (text, images, links, materials, blog) on this site is property of the website owner.

Any content used within subscription remains property of the owner of this website.


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